Construction of 18 communal water points (KIOSKS) in Mbayani

Funded by Blantyre Water Board
Year 2012 - 2017

Blantyre Water Board has upgraded the water supply infrastructure in Mbayani and has constructed 18 additional communal water points (KIOSKS) bringing the number of communal water selling points to 33.

Blantyre Water Board is to identify a management system that will improve billing and revenue collection, reduce levels of unaccounted water and sustainably expand water supply coverage in Mbayani and Blantyre.

While waiting for procurement and engagement of a private operator Hygiene Village Project was mandated to manage the eighteen (18) newly constructed Mbayani kiosks in the interim period between commissioning and the handover to the Private Operator in order to ensure that communities immediately start benefiting from the project. Hygiene Village Project was therefore engaged and involved in the project by carrying out facilitation services such as community mobilization, sensitization, and negotiations for access to land and promotion of sanitation and hygiene in Mbayani.

Obligations carried out by Hygiene Village Project

  • Provide security for the communal water points (KIOSKS) standpipes and meters in order to prevent damage to the equipment and infrastructure.
  • Ensure water is distributed to all paying customers within the area either through the kiosks.
  • Collect revenue from all kiosks
  • Carry out repairs to damaged water distribution infrastructure (from the meter to the kiosks structure)
  • Recruit and Manage kiosk/tap attendants (water sellers) and monitor their work.
  • Recruit and Manage administrative staff, attendants to conduct meter readings (Inspectors) and collect revenue, and plumbers
  • Maintain records of the water supply inventory for all the 18 kiosks for the sake of future analysis as this a pilot project.
  • Promptly attend to clients that request household private connections
  • Pay the Blantyre Water Board for all water supplied to kiosks
  • Keep the kiosks in a clean and hygienic manner
  • Allow the Blantyre Water Board access the kiosks in the area at all reasonable times for the purpose of the inspection and other times in the event of an emergency.
  • Meet contractually-specified service and safety standards and adhere to contractually-specified tariff levels.
  • Promptly inform the Water Board about service needs within the area.
  • Completing monthly monitoring checklists provided by the Blantyre Water Board to help ensure progress of activities as well as note any issues within the system.

ACHIEVEMENTS

Hygiene Village Project has currently handed over the kiosk management back to Blantyre Water Board. The achievement has been that HVP has never had managed to pay all required bills to Blantyre Water Board

The recommendation of the project is that the Kiosks need to be handed over to a private operator and the following shall be achieved

  1. Non-revenue water shall be reduced
  2. Household connection shall be improved
  3. Water bill payment shall increase
  4. Faults shall be looked at with urgency a

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